Tech Mahindra Hiring 2026 | Tech Mahindra Jobs For Freshers | Office Jobs 12th Pass Students

Tech Mahindra Hiring 2026 | Tech Mahindra Jobs For Freshers | Office Jobs 12th Pass Students Job description Description We […]

Tech Mahindra Hiring 2026 | Tech Mahindra Jobs For Freshers | Office Jobs 12th Pass Students

Table of Contents

Job description
Description

We are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service, showcasing exceptional communication skills and a strong commitment to customer satisfaction.

Responsibilities

Assist customers with inquiries and issues via phone, email, or chat.
Resolve customer complaints and provide appropriate solutions and alternatives.
Maintain a high level of professionalism and empathy in customer interactions.
Document customer interactions and feedback accurately in the system.
Collaborate with other departments to enhance customer experience.
Identify trends in customer inquiries and report to management for process improvement.
Train and mentor junior customer service representatives.

Skills and Qualifications

1-6 years of experience in customer service or related field.
Strong communication skills in English; proficiency in additional languages is a plus.
Ability to handle difficult conversations and resolve conflicts effectively.
Proficient in using customer service software and CRM tools.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Customer-oriented mindset with a passion for helping others.

Job Description

Organaization

TECH MAHINDRA

Post Name

Senior Customer Service Representative

Job Type

Work From Office

Job Role

Customer Service

Job Openings

18 Department

Customer Success Service & Operations

Employment Type

Full Time / Permanent

Education

Post Graduation, Any Graduate, UnderGraduate

Age Limit

+18 Years

Experience

Experienced, Freshers

Salary

30000/- To 40000/-

Package

3.5-5 Lacs P.A.

Location

Mumbai

Last Date

ASAP

Interview Modes

Offline, Walkin, On Call, Telephonic

Hiring Office

Mumbai

Shift Hours

9 Hours Shift Including 1 Hour Break

ShiftsType

Rotational Shifts, Night Shifts

Week's Off

6 Days Working 1 Day Off

Equipment

No Need / Office Job

Company Address

SHARDA CENTRE, SHARDA CENTRE OFF KARVE ROAD, ERANDWANA, Pune, Maharashtra,, PUNE, Maharashtra, India

Official Website

https://www.techmahindra.com/careers/

About Company

Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$6.0 billion company[6][7] with over 158,000 employees across 90 countries.[4] The company was ranked #5 in India's IT firms and overall #47 on Fortune India 500 list for 2019.

Best & Modern CV Templates

Normal CV vs Mordern CV

A comparison of a standard and outdated resume/CV versus an ATS-friendly and updated resume/CV

Modern CV

Old & Normal CV

Outdated & Old Resume VS Modern & ATS Friendly Resume

Don’t use a normal or common resume, first update your resume or make it modern with the help of an ATS friendly template so that your CV/resume can be shortlisted, every HR of the company first looks at your CV/resume. If your CV or resume is not clean, modern or updated then your CV will not be shortlisted nor will you ever get a call or reply back. So always keep your CV updated. You can make your CV modern or updated with the help of Canva. That too in very easy steps which will help you in your career or you can start your career.

PRGYA'S PRO CAREER TIPS FOR THIS ROLE & COMPANY

Tip 1 :

Don’t use a generic or outdated CV template; use a modern and ATS-friendly CV template or resume to increase your chances of getting shortlisted.

Tip 2 :

If you’ve done a project with a company that helped you get a job at that particular position or company, please move it to the top of your Projects section.

Tip 3 :

Make sure your LinkedIn profile is updated, as every company’s HR frequently checks candidates’ activity sections.

HOW TO CRACK THIS INTERVIEW

Tip 1 :

Tip 1 : Research About the company : visit the official website of (XYZ Company) and understand their major services, recent projects , updates and mission statement

Tip 2 :

Tip 2 : Optimize Your Resume : Include the keywords mentioned in the job description Example : skill 1 and skill 2 in your cv to pass the ATS Applicant Tracking System

Tip 3 :

Tip 3 : Ready your ( Introduce Yourself ) Answer Prepare a one minute professional introduction that highlights your education , projects , and why you are fit for this company and role it make your selection chances high

Tip 4 :

Tip 4 : Prepare for HR Questions : Have clear answers for common questions like

Why do you want to join us ?
What are your Strengths?
Where do you see yourself in 5 years?

Tip 5 :

Tip 5 : Kindly Review your Projects : which is mention you in your CV and be prepared to explain to describe every details of the projects which is mentioned you on your cv as well as including your best project and specific role and work technologies which is used on that project

Tip 6 :

Tip 6 : Have a question prepared for your interviewer, and when your interviewer asks if you have any questions, always ask one of your own. This shows the interviewer that the candidate is interested in the company, not just the job, but also wants to learn more about the company culture, and this increases your chances of being selected for that particular job role.

COMMON INTERVIEW QUESTIONS FOR THIS ROLE AND COMPANY

Question 1 : Introduction ( Tell Me About Yourself ) Add Everything About Yourself ?

Answer : 👉 My name is [Your Name], and I am a quick learner with good communication skills, looking for growth in your company.

Question 2 : Why Should we hire you

Answer : 👉 You should hire me because I have good communication skills, a positive attitude, and I’m eager to learn and grow.

Question 3 : What is Customer Support?

Answer : 👉 Customer support means helping customers by solving problems and answering their questions.

Question 4 : Why do you think you are fit for this profile?

Answer : 👉 I have good communication skills, a positive attitude, and the ability to handle customers politely.

Question 5 : Where do you see yourself in 5 years?

Answer : 👉 In 5 years, I see myself in a good position with more skills, contributing to the company’s success.

Question 6 : What is BPO?

Answer : 👉 BPO (Business Process Outsourcing) is when companies hire third-party services to handle tasks like customer support.

Question 7 : Whats is your biggest strength

Answer : 👉 My strengths are good communication, quick learning, and staying calm under pressure.

Question 8 : What is your biggest weakness

Answer : 👉 My weakness is overthinking at times, but I’m working on improving it.

Question 9 : What is your salary expectation?

Answer : 👉 As a fresher, I am open to the company’s salary structure as per industry standards.

Question 10 : How did you spend your last birthday?

Answer : 👉 I spent my last birthday with family and friends, cutting a cake and enjoying a small party.

3 Mistakes to Avoid while filling the Application

Language Issue

Equipment Issue

Leave issue

Language Issue

Equipment Issue

Leave issue

WFH EQIPMENTS LIST

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Author : Pragya

Hi, I’m Pragya Tripathi. I started this website because I know how difficult it is for freshers to find a good job today. My goal is to help students from the 2025 and 2026 batches find genuine job openings without any hassle or struggle. I personally check every job link shared here. Along with job updates, I also provide easy tips on how to crack interviews, improve your resume, and prepare for interviews. I’m always here to help you get your first job.