Sutherland Work From Home Job Recruitment 2026 | Jobs For 12th Pass At Home | WFH Jobs 2026

Sutherland Work From Home Job Recruitment 2026 | Jobs For 12th Pass At Home | WFH Jobs 2026 Job description […]

Sutherland Work From Home Job Recruitment 2026 | Jobs For 12th Pass At Home | WFH Jobs 2026

Table of Contents

Job description

Role & responsibilities

1. Review open accounts from the daily Ageing report

2. Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations

3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements

4. Monitor customer payments activity to ensure receivables are collected in a timely manner

5.Ensure timely escalation in case of non-payment or no response

6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner

7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client

8. Assists with the cleanup of UC’s (unapplied credits), short paid invoices

9. Send Dunning letter to customers to make the payment of delinquent accounts

10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis

11.Update Daily/Weekly trackers and perform self-quality check

12.Adherence to Control and Compliance

13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any

14. Follow and update the Standard Operating Procedure (SOP)

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com”

Job Description

Organaization

Sutherland

Post Name

Collection Associate

Job Type

Work From Home

Job Role

Accounting & Taxation - Other

Job Openings

8 Department

Finance & Accounting

Employment Type

Full Time / Permanent

Education

Any Graduate

Age Limit

+18 Years

Experience

Experienced, Freshers

Salary

Not Disclosed

Package

Not Disclosed

Location

Remote

Last Date

ASAP

Interview Modes

Online, Google Meet, On Call, Telephonic

Hiring Office

Chennai

Shift Hours

9 Hours Shift Including 1 Hour Break

ShiftsType

Rotational Shifts

Week's Off

5 Days Working 2 Days Off

Equipment

Laptop / Wifi / Light Backup

Company Address

Pittsford, United States (USA)

Official Website

https://www.jobs.sutherlandglobal.com/

About Company

We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth.

Best & Modern CV Templates

Normal CV vs Mordern CV

A comparison of a standard and outdated resume/CV versus an ATS-friendly and updated resume/CV

Modern CV

Old & Normal CV

Outdated & Old Resume VS Modern & ATS Friendly Resume

Don’t use a normal or common resume, first update your resume or make it modern with the help of an ATS friendly template so that your CV/resume can be shortlisted, every HR of the company first looks at your CV/resume. If your CV or resume is not clean, modern or updated then your CV will not be shortlisted nor will you ever get a call or reply back. So always keep your CV updated. You can make your CV modern or updated with the help of Canva. That too in very easy steps which will help you in your career or you can start your career.

PRGYA'S PRO CAREER TIPS FOR THIS ROLE & COMPANY

Tip 1 :

Don’t use a generic or outdated CV template; use a modern and ATS-friendly CV template or resume to increase your chances of getting shortlisted.

Tip 2 :

If you’ve done a project with a company that helped you get a job at that particular position or company, please move it to the top of your Projects section.

Tip 3 :

Make sure your LinkedIn profile is updated, as every company’s HR frequently checks candidates’ activity sections.

HOW TO CRACK THIS INTERVIEW

Tip 1 :

Tip 1 : Research About the company : visit the official website of (XYZ Company) and understand their major services, recent projects , updates and mission statement

Tip 2 :

Tip 2 : Optimize Your Resume : Include the keywords mentioned in the job description Example : skill 1 and skill 2 in your cv to pass the ATS Applicant Tracking System

Tip 3 :

Tip 3 : Ready your ( Introduce Yourself ) Answer Prepare a one minute professional introduction that highlights your education , projects , and why you are fit for this company and role it make your selection chances high

Tip 4 :

Tip 4 : Prepare for HR Questions : Have clear answers for common questions like

Why do you want to join us ?
What are your Strengths?
Where do you see yourself in 5 years?

Tip 5 :

Tip 5 : Kindly Review your Projects : which is mention you in your CV and be prepared to explain to describe every details of the projects which is mentioned you on your cv as well as including your best project and specific role and work technologies which is used on that project

Tip 6 :

Tip 6 : Have a question prepared for your interviewer, and when your interviewer asks if you have any questions, always ask one of your own. This shows the interviewer that the candidate is interested in the company, not just the job, but also wants to learn more about the company culture, and this increases your chances of being selected for that particular job role.

COMMON INTERVIEW QUESTIONS FOR THIS ROLE AND COMPANY

Question 1 : Introduction ( Tell Me About Yourself ) Add Everything About Yourself ?

Answer : 👉 My name is [Your Name], and I am a quick learner with good communication skills, looking for growth in your company.

Question 2 : Why Should we hire you

Answer : 👉 You should hire me because I have good communication skills, a positive attitude, and I’m eager to learn and grow.

Question 3 : What is Customer Support?

Answer : 👉 Customer support means helping customers by solving problems and answering their questions.

Question 4 : Why do you think you are fit for this profile?

Answer : 👉 I have good communication skills, a positive attitude, and the ability to handle customers politely.

Question 5 : Where do you see yourself in 5 years?

Answer : 👉 In 5 years, I see myself in a good position with more skills, contributing to the company’s success.

Question 6 : What is BPO?

Answer : 👉 BPO (Business Process Outsourcing) is when companies hire third-party services to handle tasks like customer support.

Question 7 : Whats is your biggest strength

Answer : 👉 My strengths are good communication, quick learning, and staying calm under pressure.

Question 8 : What is your biggest weakness

Answer : 👉 My weakness is overthinking at times, but I’m working on improving it.

Question 9 : What is your salary expectation?

Answer : 👉 As a fresher, I am open to the company’s salary structure as per industry standards.

Question 10 : How did you spend your last birthday?

Answer : 👉 I spent my last birthday with family and friends, cutting a cake and enjoying a small party.

3 Mistakes to Avoid while filling the Application

Language Issue

Equipment Issue

Leave issue

Language Issue

Equipment Issue

Leave issue

WFH EQIPMENTS LIST

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Author : Pragya

Hi, I’m Pragya Tripathi. I started this website because I know how difficult it is for freshers to find a good job today. My goal is to help students from the 2025 and 2026 batches find genuine job openings without any hassle or struggle. I personally check every job link shared here. Along with job updates, I also provide easy tips on how to crack interviews, improve your resume, and prepare for interviews. I’m always here to help you get your first job.